Refund policy

RETURN & REFUND POLICY

30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item should generally be returned in the same condition in which it was received, together with included accessories, components, manuals, and original packaging where reasonably applicable.

Starting a Return

To request a return, contact us by email with your order information and reason for the return.

Please wait for return instructions before shipping an item back. The Business Contact Address displayed on our website is not necessarily the designated return location.

Returns sent without prior authorization or to an incorrect address may experience processing delays.

Appliance 48-Hour Inspection Period

For appliances, customers should unpack, inspect, and test the basic operation of the item within 48 hours of delivery.

If an appliance arrives with shipping damage, does not power on, or has an apparent functional defect upon initial inspection, please contact us within this 48-hour period and provide your order information along with photographs or video where appropriate.

This 48-hour inspection period is intended to allow shipping damage and initial operational problems to be addressed promptly. It does not replace the applicable 30-day return period or any rights provided by applicable consumer law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us promptly.

We may request photographs, video, packaging information, or other information reasonably necessary to review the issue.

When an eligible return is required because we sent an incorrect item or the item arrived damaged or defective, we will cover the applicable return shipping cost.

Returns for Personal Reasons

If you request a return for reasons unrelated to an item being damaged, defective, or incorrect—for example, you changed your mind or no longer need the item—you are responsible for the return shipping cost.

Original shipping charges, if any, are not refundable except where required by applicable law or where the return results from our error.

Refunds

After an eligible return is received and inspected, we will notify you of the refund status.

Approved refunds are processed to the original payment method within 2–3 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund after we have processed it.

Contact Us

Store Name: William Living
Email: WILLIAM CHASE MCLAUGHLIN
Location: 1405 E Hudson Dr, Tempe, AZ 85281
Phone: (480) 639-8557